This page explains how to ask us to delete your account and personal data for the Rocket Car Rentals Vietnam app (iOS and Android) and our website. You do not need to sign in to read this page.

How to request deletion

Choose any one of the options below. Options B and C work without the app.

Option A: In the app

Open the Rocket Car Rentals Vietnam app and sign in.
Go to the “Account” tab and tap “Delete account”.
Read what is removed and what is kept, tap “Request account deletion”, then confirm with “Yes, request deletion”. In the app, submitting the request signs you out of every device straight away.

Option B: On our website

Open the account page below and sign in with the method you normally use (an emailed single-use link, or Google).
Open the “Profile” tab, find the “Data & Privacy” section, select “Request account deletion” and confirm.

Option C: By email

Email us from the address registered on your account. We will reply by email. The steps below (a recorded request, a confirmation email and the 30-day deadline) apply to Options A and B; to get them, use one of those options.

Send your request to: info@rocketcarrentalsvietnam.com

What happens after you ask in the app or on the website

We record your request and confirm by email that we received it.
Your data is not erased yet. A member of our team completes the request within 30 days.
We email you the result. If we cannot complete the request, that email tells you to contact us.

What is deleted

Documents saved to your account, such as ID, passport or driver's licence copies, and their stored files (except a copy still attached to a booking, see below).
Your sign-in data: every web and app session, emailed sign-in links, and two-step verification settings and recovery codes.
Push notification registrations for your devices.
Your profile details, such as name, email address and phone number. The account is closed and can no longer be used to sign in.

What we keep, and for how long

Some records stay because they document a rental and its payments. These periods are the retention periods in Rocket's Privacy Policy.

Booking, payment, refund and rental-contract records: kept for 3 years for tax and audit purposes. Deleting your account does not change them, so details you entered for a booking stay in them until that period ends.
Copies of ID documents attached to a booking: deleted 90 days after the rental is completed, unless they are needed for an unresolved dispute.

Read our Privacy Policy

Delete your Rocket Car Rentals Vietnam account